FAQs

What details do you require for a booking?

Our online booking form has all the requirements however should you wish to make a telephonic booking, we require the following information:

• Contact Name
• Contact Number
  
• Place of collection: e.g. Airport, Home address etc
  
• Delivery Address
  
• Time Of collection
  
• Flight Number
  
• No. of passengers
  

How will I find your driver?

We offer a meet and greet service. Our driver will be waiting for you at the arrivals gate with a board with your name on it.  You will also be provided with our call centre number, as well as a mobile number for one of our senior employees, on confirmation of your booking.  This is in the event that your flight is delayed or arrives much earlier that expected.

How many passengers can your vehicle accommodate?

3 passengers including children.

NB. To ensure the safety of all passengers, children are not allowed to sit on a passengers lap. A child irrespective of age will occupy one seat and all passengers will be required to buckle up.

How much of luggage can you carry?

Our vehicles vary in their luggage capacity, as a guideline please 3 Suitcases + hand luggage.

What is the cost of a trailer?

Trailers are available on request at a charge of R500.

Do you Have Baby Seats?

Baby Seats are available on request at no charge.

Do your vehicles have safety belts?

All seats in our vehicles have safety belts and it is imperative that you use them.

What insurance do you carry?

All our vehicles are comprehensively insured and carry passenger liability insurance of R5 million in our sedans and R7 million in our microbuses.  Luggage is not insured.

What are your hours of operation?

We operate 24 hours a day, 365 days a year.  Our normal hours of operation are 07h00 to 18h00, any transfers outside of these hours will incur a surcharge.

What facilities do you have in your vehicle?

All our vehicles are equipped with the following:

• Air-conditioning
  
• CD Player
  
• Electric Windows
  
• First Aid Kit
  
• Fire Extinguisher
  
• Satellite navigation system
  
• IPOD connections
  
• Baby Seat (on request)
  
• Seat Belts (on request)
  
• Luggage Trailers (on request)